What our Customers say...

Testimonials

It was a pleasure working with the SERVPRO team!

Very friendly and professional! SERVPRO was very thorough in making sure the water was drying up in our crawl space and on our floors after our water line leading into our dishwasher cracked and flooded our whole kitchen. We had several fans in our crawl and two dehumidifiers placed strategically. SERVPRO checked our humidity and moisture levels several times throughout the mitigation process. We're ready to start reconstruction now. We highly recommend SERVPRO of Marine City / Romeo!

Took care of everything for me

I have to say that having Derrek Walker is a great asset to the SERVPRO in Marine city. There has not been one time that he has not answered if I or an insured call that he does not answer. He is always will to help me in the emergency situation and the inspection of what the loss is. His knowledge helps me and the insured if there is a question of what is going on, or how to fix it.

I appreciate his time, knowledge and understanding.

Need your carpets cleaned??? Check out SERVPRO...they do a great job...very professional!!

Can’t say enough good things about Rob. He was there within a couple hours of calling him and did an excellent job! Thank you again so much. I would recommend them 100% Definitely deserves over 5 stars!!

Susan and Nikki were so helpful. I can’t imagine if I would have had to do everything without them. As soon as I notified SERVPRO about the tornado hitting my house they were out right away. They worked around my schedule and did an excellent job. These women are wonderful.

Extremely personal and friendly, professional, and did an excellent job. I had to contact them several times for different questions and they always got back with me right away with my answers. I would HIGHLY RECOMMEND them!

In less than two hours Derrick Walker along with his assistant was at my house and cleaning up our basement which was flooded with water. There were very thorough and left with 4 fans and a dehumidifier running. They can back 3 days later, picked up their equipment. They did an absolutely great job!! I would highly recommend them!

3 and a half feet of water backed up from the drains, filling the finished half of my basement and utterly wrecking the storage space in the other half. I could cart stuff from the basement to the curb, but the wood paneling was destroyed and I was afraid I'd lose the mid-century bar to mold and rot. Since my power tools were also inundated, I couldn't even start the demo on the wood myself. Fortunately, Rob and his team could. Despite the enormous volume of requests that came flooding in (pardon my wording), they found time to fit me into their overloaded schedule. They removed the wood paneling, helped cart stuff to the curb, set up dehumidifiers and fans, and did their level best to make sure mold and rot wouldn't encroach on anything that survived. The basement is bare now, but it's no longer a disaster. Best of all, they managed to save the bar. Would I recommend them? Hell yeah. If/when we flood again, they'll be my first call.

Derrek Walker was the greatest, everything was handled and my house looks brand new after a fire. He always answered my calls and the whole SERVPRO crew went above and beyond my expectations! From start to finish I didn’t have to lift a finger, from the office and Susan constant communication, I cannot believe this companies service! The whole crew at SERVPRO was invited to my summer barbecue, truly thank you! I am not on social media but I had to acknowledge the hard work and determination of this SERVPRO franchise so I signed up!

Thank you SERVPRO of marine city! You made my whole year!

Marty

Derek has done a great job handling my situation. Gave me references so I could get the job done. I would highly recommend this company and they will help you with all your needs. They are fast, thorough, and answered any questions I ever had no matter what time of day. I would highly recommend them and any references they give you.

Loud shout out... like one of those shout outs from a mountain top...to SERVPRO Fire and Water Clean Up of Marine City/Romeo.

A huge thank you to Rob MacEwan, Susan Schlottman, and Derrek Walker and the crew.. I was referred to SERVPRO of Marine City/Romeo because they were highly recommended and had a reputation of being the best in the business.  I came home from vacation to find water in my basement. I called Susan Schlottman, Director of Operations at SERVPRO and she immediately sent a crew to my home. Derrek Walker and his crew had my carpet pulled and removed within hours of my initial call. Fans and dehumidifiers were placed in the basement and in no time they were able to prevent further damage.

I believe because Derrek used state of the art equipment and was quick to respond is why my basement had minimal damage. When I say state of the art of equipment. You wouldn't believe the sophisticated equipment they used. I had fans and humidifiers all over my basement, ensuring not only the moisture was removed. But they actually used technology to ensure there was ZERO MOISTURE left in the basement.

Not only did Derrek and his crew ensure my basement had minimal damage. My basement was spotless when they were done. All the carpet was bagged up and removed from my basement. There was no mess AT ALL for me to clean up.

So to Derrek, Susan and the Crew and especially Rob...thank you so much for helping me out in what could of been a disaster. You guys are the best.

Dear SERVPRO: 

My daughter Mary had a fire in her basement of her condo in Marysville, MI in December. It had tremendous smoke damage and things really got messed up, because the fire dept. had to extinguish the fire. It looked like a total disaster. It also caused smoke damage to the other condos in the building.

SERVPRO of Marine City/ Romeo was selected by the condo association to do the restoration.

I oversaw the project on behalf of my daughter. I am writing this letter to express how pleased we are with the exceptional work that Rob and Scott MacEwan did and the various people they had involved with replacing everything.

Not only did Rob and Scott do outstanding work, but they found many upgraded items that were missed by my daughter's insurance company.

They also had to do a lot of work in the condos on either side. All I heard was praise from the other condo owners about the high quality of work they did.

The people in their office were also great to work with. You are fortunate to have people like this to be part of the SERVPRO organization.

Sincerely,

J Koch

These guys are quick and efficient. They have made disaster easy and conforming. When you have no idea they will guide you along. I feel blessed to have these guys!!

The Harsens Island Lions Club would like to thank you for your generous donation of $100. The donation helps to ensure the Lions Hall will continue to serve as a community center for the island. Again, thank you for your support,

Thanks for a great job!

The main floor and basement were flooded and we needed a lot of things taken care of. They showed up and did a fantastic job! They worked with us and explained and answered every question we had. They reassured us and made the experience a great one. 10/10 Would definitely recommend to everyone. Thank you again SERVPRO Marine City/ Romeo

Highly recommended. Very Professional, honest and reasonably priced. Great Communication. They showed up within a few hours and worked till after 9 P.M getting the water out. Thank you SERVPRO Marine City/ Romeo, we would never use another company

If I could give them a 20 I would. They went above and beyond in every aspect of this cleanup and restoration.

Thank you so much . We are so happy with the great job you did.

I was very happy with the services performed at my home. I would highly recommend SERVPRO to anyone.

Thank you very much, the crew did a wonderful job!

We are so happy with the great job you did.

Thanks

Mick and Barb

The intake coordination was both empathetic and efficient... Derrek and his crew remediated our water problem with great efficiency and professionalism. Would highly recommend the SERVPRO team!

Thank you to Derek and his sidekick for doing a professional job taking out our kitchen floor. It could of been a future disaster not knowing how bad it really was.

Prompt service and communications most of all!!!

Very happy they went beyond what I thought they would.

Thank you so much for everything!

Ya'll were a Godsend. Thanks again for everything.

This is a thank you letter for your services at my house in Ray Twp. The two young men that were the crew; Derek and Chris, were very good workers. They showed concern for me and my property. Very good and pleasant to work with; very good young men. Thank you. Harold D

Derrek, Chris & Susan were great to work with and very prompt!

Your men did a very good job. Thank you for your quick service.

Everything was great, Good Job!

Returned the next day for follow up. SERVPRO was on site within hours of my call.

Excellent service; can not thank you enough for responding so quickly and helping us with our flooded basement.

Derek and Chris did an excellent job. They were on time and very professional. Highly recommend this company.

These guys are the best! Answered all my questions, came out when they said were going to and did an excellent job. Very polite and professional!

I learned a lot! I have a beautiful home now. Wow

SERVPRO of Marine City/ Romeo arrived quickly and cleaned up the water in our flooded basement. Highly recommend this company! 

Derek and his crew at SERVPRO are top notch! We sprung a major leak in our master bathroom, it affected our bedroom, closet, basement playroom, gym and storage space. It was a mess! I could not believe how quickly they were able to get here and start cleaning up. They move extremely quickly and efficiently, I didn’t have to lift a finger. They did such a great job cleaning up we hired them to reinstall our carpets and clean. Amazingly, our house was torn apart on Monday evening and completely put back together by Friday afternoon. So pleased that this messy leak didn’t lead to a major inconvenience or headache!

Just wanted to let you know your crew went above and beyond today. They did an excellent job....can not thank you enough for coming out on such short notice.

Prompt & Professional Service, Great Job!

I would like to thank the owner's of SERVPRO and crew for doing such a wonderful job of the clean up of the water damage to my living room floor and new flooring they put in. Everyone was so nice and careful with all my stuff. I would recommend them to anyone. I really appreciate all the good work you did. Thank you.

The work crew was always prompt and on time and did their tasks always explaining what and why they were doing it and with courtesy.

Thank you Rob MacEwan and SERVPRO for spending your Sunday afternoon helping me and my family work on drying out my flooded basement. Great guys and Great business!

Great service

I can not thank you enough. Your guys did an excellent job from start to finish!

Highly recommend this company. We had a broken water line that leaked into our basement. Derek came out on a Sunday and did not even charge us extra.  

Rob and Derek did a fantastic job! They were professional, on time and finished the job sooner than anticipated. 

Job well done! I would highly recommend these guys.They worked with our insurance company and got the job done sooner than anticipated. 

Thank you for all your hard work!

Could not ask for better guys! Came right out, found someone to get the tree off our roof and helped us through the entire process. 

Thank you so much for coming right over! I was so worried when my son discovered the mold. You guys did a great job and now I can sleep peacefully.

I would recommend them to my friends.

Great job!  We were back up and running in a short period of time.

Very comforting to have a team of wonderful guys that were

very organized, friendly, and thorough.  We would recommend

Jack and his crew.

Very grateful for their quick, courteous, manner.   High quality workmanship.  They were terrific.

They were great and worked around our schedule. Very professional, prompt, and polite.

Guided us through a very traumatic experience. They boxed, cleaned our belongings, and rebuilt our home, and returned our items with care.

Crew came and checked out if we had any damage from leak.

They were very efficient.

Hepa vac, applied chemicals removed and replaced sink base.

Very professional.

Thank you for all your help.  They were honest, informative

and very helpful.

Service was fast and professional.

Your commercials do not lie. You truly make it "Like it never even happened."

Thank you so much for coming out on such short notice and on a holiday. Your guys worked so fast and did such a great job. We can't thank you enough!

You guys are the best! The building we purchased needed to be gutted, cleaned and repaired. It looks brand new...thank you! 

Hard working! Great group of guys...Rob and Derek were at our house the day after our kitchen fire. They were extremely professional and will definitely recommend them to everyone in the future. 

Went beyond what we had expected. We appreciate everything they did!

Thank you is not enough! You guys did such a great job. Rob and Derek were extremely knowledgeable and professional. We will definitely refer you to our family and friends.

Rob and Derek did a fantastic job of drying and cleaning my house. I would highly recommend them to anyone who has a disaster. Thanks again for the professionalism of your staff.

Very nice people would deal with them again very knowledgeable

The guys did a great job, would definitely use them again if we ever needed.

Team did an amazing job and respected my family and house. Definitely recommend this team.

We can't thank you enough for all the hard work you did! We appreciate it!

Just wanted to say thank you again for helping us out with our flooded basement. Have you here so fast helped keep the damage to a minimum and helped us get back to things being normal. We would not hesitate to recommend you guys to anyone who would need your help.

The workers were very friendly and knowledgeable about their work.

Thanks for paying careful attention to all the personal belongings.

Very impressed!

I received conscientious effort and courtesy throughout the total time the crew worked to end of job completion.

"Great job on Harsens. My hard-to-satisfy customers were very pleased."

Great job!

Great people!